Warranty & Support Plans
Transparent warranty coverage and flexible customer support plans — so you know exactly what is protected and how your fleet is supported.
Warranty you can rely on
New LiuGong equipment is supplied with a manufacturer warranty as stated in your sales contract or proforma invoice. Specific periods and exclusions vary by model and market and are confirmed in writing before order.
- Terms confirmed in writing before you order
- Genuine parts and authorized service
- Clear claims process with documentation
- Optional extended support for longer protection
Please note: warranty does not cover normal wear items, misuse, lack of required maintenance or non-genuine parts. Always confirm the applicable terms for your machine and country.
Flexible protection tiers
| Plan | Typical focus |
|---|---|
| Essential | Scheduled servicing and standard parts availability. |
| Advanced | Maintenance, inspections and priority parts support. |
| Complete | Comprehensive coverage with planned downtime and reporting. |
Plans are configured to your equipment, operating hours and application. Ask for a written proposal.
How to make a claim
Contact
Notify your dealer or the export team with model and serial number.
Document
Provide photos, fault codes and maintenance records.
Assess
The claim is assessed against the applicable terms.
Resolve
Approved repair or parts are arranged promptly.
Check Warranty or Support Plans
Talk to a LiuGong specialist
Tell us your model, application and destination — get factory-direct pricing, lead time and support terms within 24 hours.